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    • Home
    • Shop
    • Custom Orders
    • Business & Bulk Orders
    • About
    • FAQ
    • Contact

  • Home
  • Shop
  • Custom Orders
  • Business & Bulk Orders
  • About
  • FAQ
  • Contact

Frequently Asked Questions

How do I place an order?

Products available in our online shop can be ordered directly through the website. Choose your product, select the available options and enter your personalization details before checkout.

For products that are not listed online, business orders or more detailed custom requests, complete our Custom Order or Business & Bulk Order form.

Can I order just one item?

 Yes. Many products are available as single-item orders. We also welcome larger business, team, event and bulk orders. 

Can I request something that is not shown on the website?

Yes. The website shows a selection of the products we offer, but additional custom products may be available.

Send us your idea using the Custom Order form, including the type of product, quantity, wording, colors and date needed.

Can I make changes after placing my order?

Contact us as soon as possible. Changes may be possible if production has not started or materials have not been ordered.

Once an order has entered production, changes may not be possible and additional charges may apply.

What information should I provide for a personalized order?

Please carefully enter all names, dates, wording, colors, sizes and other details exactly as you would like them to appear.

Customers are responsible for checking the spelling and accuracy of the information submitted.

Will I receive a design proof?

A digital proof will be provided for applicable custom orders before production begins.

Simple products using standard personalization options may not require a separate proof. The product description or order confirmation will explain whether a proof is included.

How quickly should I approve my proof?

Please review and respond as soon as possible. Production will not begin until the proof is approved.

Delays in approving a proof may affect the estimated completion date.

Can you create a design for me?

Basic design preparation may be available for some orders. More detailed artwork, logo creation or extensive revisions may require an additional design fee.

Any applicable charges will be discussed before the work begins.

How many design changes are included?

Reasonable corrections may be included before approval. Significant design changes or repeated revisions may require an additional fee.

Once a proof has been approved, further changes may not be possible.

What file type should I send?

 The best file types are:

  • SVG 
  • EPS 
  • AI 
  • Print-ready PDF 
  • High-resolution PNG with a transparent background 

Clear, high-resolution files provide the best printing results.

Am I responsible for permission to use an image or logo?

Yes. By submitting artwork, logos, photographs or wording, you confirm that you have permission to use them.

Art of Crafts may decline designs that appear to violate copyright, trademark or other usage rights.

Will the printed colors look exactly like they do on my screen?

Colors may vary slightly between screens, printers, materials and production methods.

We do our best to create a close and attractive result, but an exact screen-to-product colour match cannot be guaranteed.

Art of Crafts Personalized Design

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